Hampton Court Palace Festival
Tickets

A. GENERAL TERMS

1. The Hampton Court Palace Festival (the “Event”), held at Hampton Court Palace (“Venue”), is organised and managed by P W R Events Limited (“PWR”, “Organiser”, “we”, “us” or “our”), a company incorporated in England and Wales with company number 03827071 and with registered office at 1 More London Place, London, England, SE1 2AF.

2. The Event comprises a series of concerts, each held at the Venue on a separate date (each a “Concert”). Each Concert comprises the scheduled performance by the headline artist on that date (the “Headline Performance”), any performances by supporting artists, and access to the Gardens (as defined in the Entry Conditions) and any other areas of the Venue open to Event Ticket holders on that date. Visitors can attend a Concert either with: (a) a Concert ticket (“General Ticket”); (b) a VIP ticket (“VIP Ticket”) which includes entry to the relevant Concert and one of the following dining packages at the relevant Concert (i) The Kings’ Dining Experience; or (ii) Queen’s Garden Experience, (each of General Ticket and VIP Ticket an “Event Ticket” and together the “Event Tickets”).

3. A valid Event Ticket entitles the holder to attend the relevant Concert on the date and at the times stated on the Event Ticket. References in these terms to the “relevant Concert” are to the Concert on the date, and featuring the headline artist, stated on the relevant Event Ticket (or any rescheduled Concert in accordance with the Refund Terms). References to “Ticket(s)” in these terms are to Event Ticket(s).

4. Visitors holding an Event Ticket may also choose to purchase: (i) Wine and Champagne Corkage Pass (“Corkage Pass Add On”); and/or (ii) Picnic(s) (“Picnic Add On”);and/or (iii) Hire of a Fountain-side Pergola (“Pergola Add On”), including, where selected, the Platter Add On or Pimms Add On (each as defined in the Pergola Terms); and/or (iv) Car Parking Pass (“Parking Pass Add On”), each as further set out below.

5. Event Ticket holders who purchase a Corkage Pass Add On shall, in addition to all terms set out hereunder, be bound by the Corkage Pass Terms (set out below).

6. Event Ticket holders who purchase a Picnic Add On shall, in addition to all terms as set out hereunder, be bound by the Picnic Terms (set out below).

7. Event Ticket holders who purchase a Pergola Add On shall, in addition to all terms as set out hereunder, be bound by the Pergola Terms (set out below).

8. Event Ticket holders who purchase a Parking Pass Add On shall, in addition to all terms as set out hereunder, be bound by the Parking Pass Add On Terms (set out below).

9. Notwithstanding the means by which a visitor holds an Event Ticket, the General Terms, Entry Conditions, and Refund Terms (to the extent set out therein) apply to all visitors attending the Event (including each Concert).

10. We respect your Personal Data and shall deal with it in accordance with our Privacy Policy and applicable UK Data Protection legislation in place from time to time. Please see our Privacy Policy for further details.

 

B. ENTRY CONDITIONS

Event Tickets and Admission

1. There shall be no admittance to any Concert without a valid Event Ticket.

2. All holders of an Event Ticket agree to be bound by these Entry Conditions, those as detailed on the Event Ticket, and such other terms as are drawn to the attention of visitors by the Organiser and/or by any third party seller of Event Tickets (as applicable).

3. Where a visitor attends a Concert with a VIP Ticket (howsoever purchased), the VIP Ticket Terms shall also apply.

4. It is the Event Ticket holder’s responsibility to check his or her Event Ticket(s), as mistakes cannot always be rectified and the Organiser shall not be responsible for any incorrect Event Tickets.

5. Event Tickets may not be used as prizes in competitions, “give-aways” or a lottery without the prior written consent of the Organiser in its sole discretion.

6. Event Tickets must not be resold (save as permitted in clauses 11 and 18 below), exchanged, altered or defaced. Any such action shall render the Event Ticket(s) void (and any individual with such an Event Ticket may be refused entry or removed from the Event (including any Concert) in Organiser’s sole discretion).

7. On entry to the Event all visitors agree to accept and abide by any venue rules of Historic Royal Palaces (“HRP”) (as may be updated from time to time) and any other regulations from time to time provided on entry to the Venue.

8. The Organiser shall not be responsible for any lost or stolen Event Tickets.

9. All Event Ticket sales are final and unless otherwise stated herein (or in any Third Party Terms, if applicable), no refunds (subject to clauses 10 and 11 below), cancellations or exchanges are available after an Event Ticket has been purchased.

10. Event Tickets may be refunded if the Event Ticket holder has purchased ticket insurance. Refunds are subject to the terms and conditions of the relevant insurance provider.

11. If you can’t attend a Concert, you may offer your Event Ticket for resale through the official resale platform referred to in clause 18. Resale will be available once the Concert has sold out or, if it has not sold out, from 3 months before the relevant Concert. You will only be refunded if your Event Ticket is resold.

12. The Concerts may be seated or standing and such designation will be detailed on the Event Ticket. For Concerts with seated areas, seats shall be pre-allocated at the time of booking and will be detailed on the front of the Event Ticket(s), which will be dispatched in the two weeks prior to the relevant Concert. Organiser retains the right to reallocate any designated seating if it reasonably requires. For Concerts with standing areas there shall be a certain area in the Venue in which the ticket holder must stand.

13. Depending on the nature of the Concert, some views may be restricted from time to time. Any such restriction will be reflected in the ticket price at the time of booking.

14. Event Tickets are issued subject to, and these Entry Conditions incorporate, the rules and regulations of HRP, and shall remain the property of the Organiser who hereby reserves the right to recall any Event Ticket at any time.

15. Without prejudice to the Refund Terms, clause 11 above and any Third Party Terms (if applicable), Event Tickets are non-refundable unless you have purchased ticket insurance and your claim meets the insurer’s terms and conditions, in which case any refund will be paid by the insurer. All other tickets are non-refundable and are issued subject to the Organiser’s right to alter or vary the Event (including any Concert) due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Event Tickets. It is the responsibility of the Event Ticket holder to ascertain the date, time and venue of any rearranged staging of the relevant Concert.

16. Organiser reserves the right to refuse admission to the Event (including any Concert) to anyone who does not have a valid Event Ticket (including those which appear to be counterfeit or which have been altered and/or defaced).

17. You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

18. You may not resell or transfer your Tickets if prohibited by law. Ticket resale and transfer is only available via Ticketmaster (the official ticketing provider of the Event), and is subject to their terms and conditions. In addition, the Organiser may restrict or prohibit the resale or transfer of Event Tickets for some Concerts. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by the Organiser is grounds for seizure or cancellation of that Ticket.

The following clauses 19 to 25 (inclusive) apply in respect of Companion Tickets (as defined below) only:

19. Those booking free companion tickets (the “Companion Ticket”) to assist a dependent customer (“Access Customer”) at any Concert will have to provide verification information of their access requirements to support the booking. If such verification information is unable to be provided 72 hours or more before the relevant Concert, the order will be cancelled. This is to ensure that you are eligible for the Access Customer Ticket, Facilities and/or Companion Ticket and that the support we offer is not being abused. By applying for a Companion Ticket, you are confirming that the Access Customer is unable to attend the event without the support of a Companion Ticket holder. Supporting documents which we accept are:

a) Disability Living Allowance (DLA)

b) Personal Independence Payment (PIP) or Carer’s Allowance documentation

c) Evidence of registration as severely sight impaired

d) The Nimbus/Access Card

e) CredAbility Access Card (with +1 icon)

f) Copy of Attendance Allowance letter

g) Recognised Assistance Dog ID card

h) Any other relevant documentation

Documents provided to support your Companion application must contain the Access Customer’s full name and must be dated within the past 18 months.

20. All Companion Ticket holders attending through the scheme must be aged 18 and over to be eligible to support the associated Access Customer during their visit.

21. The above scheme and facilities are for customers with permanent/ long term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.

22. Companion Tickets may only be applied for in conjunction with an Access Customer ticket. No entry will be granted to Companion Ticket holders without an accompanying Access Customer ticket holder.

23. Companion Ticket holders must be available to accompany the associated Access Customer ticket holder for the duration of their attendance at the relevant Concert.

24. By purchasing a Companion Ticket, the Companion Ticket holder is agreeing to take full responsibility for the wellbeing and safety of the Access Customer they are supporting. Any Companion Ticket holders must not be inebriated, intoxicated, or in any other way unable to care for the Access Customer they are supporting for the duration of their attendance at the relevant Concert.

25. Failure to comply with clauses 19 to 25 may result in the ejection of both the Companion Ticket holder, and the Access Customer.

Event and Venue Rules

1. In order to facilitate the security, safety and comfort of all attendees, Organiser and HRP reserve the right in their absolute discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to any Concert and to confiscate items which may be illegal, cause danger and/or disruption to any Concert or other visitors, or are in breach of these Entry Conditions and to refuse admission to the Event (including any Concert). Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Venue.

2. Organiser reserves the right to:

a) evict any person who is:

i. breaching these Entry Conditions;

ii. committing a criminal offence;

iii. behaving in a disorderly manner or in a way that has an adverse effect on public safety;

iv. behaving in an anti-social manner or in a way that causes a public nuisance;

v. conducting themselves in a manner that is inappropriate to and/or compromises the safety and/or security of other visitors;

vi. conducting themselves in a manner that is offensive and/or disrespectful to staff;

vii. under the influence of drugs and/or excessive alcohol; and/or

b) refuse alcohol to any attendee who, in Organiser’s absolute discretion, is unreasonably intoxicated and/or is behaving in an unacceptable manner; and

c) evict all members of any group of persons where that group is behaving in a persistent anti-social manner.

3. In the event of an emergency, Event Ticket holders and all visitors to the Event must follow instructions and directions from stewards, staff and/or other officials.

4. The Event (including each Concert) is an outdoor event and visitors are advised to wear appropriate clothing and footwear at all times.

5. Children under 18 must be accompanied by an adult aged 18 or over who must also hold a valid Ticket (“Valid Adult”). Any child under the age of two (2) who is held in the arms of a Valid Adult will not require an Event Ticket as long as they do not occupy a Concert seat.

6. Concerts may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend a Concert where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.

7. It is your responsibility to check the suitability of a Concert for any children in your party regardless of official age restrictions. This includes considering the type of audience the Concert is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of a Concert, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.

8. A Concert environment is not suitable for very young children. We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised.

9. Except for shows specifically aimed at children, accompanying adults should ensure that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue.

Prohibited Acts and Items

1. Visitors must not bring any of the following items into the Venue: food and drink (save as permitted in clause 4 of these ‘Prohibited Acts and Items’ terms), glass, sharp items, drones, laser pens. Organiser reserves the right to confiscate any such item(s) from any person entering or at the Venue.

2. If picnicking or dining within the Gardens, only disposable cutlery will be admitted. Metal knives, blades or other sharp or dangerous objects will be confiscated.

3. Bottle opening equipment such as corkscrews will only be permitted in the Gardens for those with a Corkage Pass Add On (provided they comply with the Corkage Pass Terms).

4. Food and Drink is permitted to be brought into the Palace East Front Gardens (the “Gardens”) only. Bottled water or soft drinks may be brought in free of charge. Wine and Champagne will require a Corkage Pass Add On and must follow the Corkage Pass Terms. No other drinks will be permitted into the Venue.

5. No smoking or vaping is permitted at the Venue (including, without limitation, the Palace and Auditorium), save in any designated smoking areas. Except for food and drink to be brought into the Gardens, food and drink permitted in accordance with the Kings’ Dining Experience or Queen’s Garden Experience or drinks purchased from the official bar within the courtyard, no drinking or eating is permitted at the Venue (including, without limitation, the Palace and Auditorium).

6. When purchasing alcohol at any Concert, if you appear to be under the age of 25 you may be asked for valid identification showing that you are aged 18 or over. You will not be permitted to take alcohol into the Palace from the East Front Gardens; bag searches will be in operation.

7. Use of illegal substances is strictly prohibited at the Event.

8. No animals are allowed at the Event, other than assistance dogs (such as guide dogs).

9. Commercial, promotional and trading activities are not permitted at the Event without express prior written permission of the Organiser. Please note that the Organiser will charge a fee for any commercial activity (including filming, photography and recording) at any Concert.

Filming and Photography

1. All sound and moving or still picture rights arising from any Concert vest exclusively with the Organiser and any material captured, filmed or recorded at any Concert by any Event goer may only be used for the personal, non-profit making enjoyment of amateurs.

2. By entering a Concert, visitors agree and consent to:

a) being photographed, filmed or recorded as visitors attending the relevant Concert, and to such image(s) or recording(s) of them being used in future marketing and promotional material for the Event and/or by the Organiser and its affiliated companies; and

b) being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience.

3. Event goers acknowledge that CCTV cameras will be in operation across the Venue for reasons of security and public interest.

4. Entrance to any Concert is subject to a prohibition on the use of photographic or filming equipment for commercial gain, without the Organiser’s prior written consent; such that:

a) a person may be denied entry to, or removed from a Concert if he or she is found in possession of any equipment capable of taking photographs, including eyewear capable of filming (e.g. meta glasses), making films, sound recordings or broadcasts (including, without limitation drones); or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the relevant Concert for commercial gain; and

b) a person may enter a Concert with equipment referred to in this clause where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but the person may still be removed if they attempt to use this device for commercial gain.

Miscellaneous

1. Each holder of an Event Ticket acknowledges that attendance at the Event (including any Concert) is entirely at their own risk and neither the Organiser nor any of its employees, contractors, affiliated entities, or their servants or agents, shall be liable for any loss, injury or damage (to person or property) howsoever suffered by a holder of an Event Ticket, including consequential losses, save for:

a) death or personal injury caused by the negligence of the Organiser, its employees, contractors or agents; and

b) any other liability that cannot be excluded or limited under applicable laws, including the Consumer Rights Act 2015.

2. Each Event goer is responsible for any travel and accommodation arrangements for the relevant Concert and except as set out in the Refund Terms, Organiser shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of any Concert and the Event Ticket holder waives all rights of whatsoever nature against Organiser, its employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of any Concert, save as expressly set out in the Refund Terms and subject always to clause 1 above. Nothing in these terms and conditions shall exclude or restrict liability for personal injury or death due to negligence.

3. These Entry Conditions shall be governed by English law and those bound by them hereby submit to the non-exclusive jurisdiction of the English courts in connection herewith.

4. If any of these Entry Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.

5. The Organiser expressly reserves the right to change and/or amend these Entry Conditions from time to time.

C. REFUND TERMS

1. Where an Event Ticket is purchased directly from the Organiser, these Refund Terms shall apply in their entirety (in addition to the above General Terms and Entry Conditions).

2. Where any of the following are purchased on a third party ticketing platform, the terms and conditions of that third party (“Third Party Terms”) in addition to the General Terms, Entry Conditions, Corkage Pass Terms (if applicable), Picnic Terms (if applicable), Pergola Terms (if applicable), and Parking Pass Add On Terms (if applicable), shall apply: (a) Event Ticket; (b) Corkage Pass Add On; (c) Picnic Add On; (d) Pergola Add On; (e) Platter Add On (defined below); (f) Pimms Add On (defined below); (g) Parking Pass Add On. Where those Third Party Terms reference the terms and conditions of the Organiser in relation to refunds, cancellation, abandonment, curtailment and/or postponement these Refund Terms shall apply to the extent referenced therein, and in the event of conflict between the Third Party Terms and these Refund Terms, the Third Party Terms shall prevail. Please contact the ticketing agent (as applicable) with questions relating to all such matters.

3. If a Concert(s) is postponed, your Event Ticket, Corkage Pass Add On (if applicable), Picnic Add On (if applicable), Pergola Add On (if applicable), Platter Add On (if applicable), Pimms Add On (if applicable) and Parking Pass Add On (if applicable) will be valid for the rescheduled Concert. Where you are unable to attend the rescheduled Concert or where you choose not to do so, you will be entitled to a full refund of the face value of the Event Ticket and Corkage Pass Add On (if applicable) and Picnic Add On (if applicable) and Pergola Add On (if applicable) and Platter Add On (if applicable) and Pimms Add On (if applicable) and Parking Pass Add On (if applicable), but no refund will be given in respect of any other expenditure whatsoever.

4. If a Concert(s) is cancelled prior to the opening of the Venue gates for the relevant Concert(s), you shall be entitled to a full refund of the face value of the Event Ticket and Corkage Pass Add On (if applicable) and Picnic Add On (if applicable) and Pergola Add On (if applicable) and Platter Add On (if applicable) and Pimms Add On (if applicable) and Parking Pass Add On (if applicable) but no refund will be given in respect of any other expenditure whatsoever.

5. If a Concert is curtailed 50% or more into the scheduled Headline Performance, no refunds shall be given in respect of any Event Ticket, Corkage Pass Add On, Picnic Add On, Pergola Add On, Platter Add On, Pimms Add On or Parking Pass Add On. Where less than 50% of the Headline Performance has taken place, the following provisions shall apply:

  • For General Tickets: you shall be entitled to a full refund of the face value of the Event Ticket but no refund shall be available in respect of any Corkage Pass Add On and/or Picnic Add On and/or any Pergola Add On and/or any Platter Add On and/or any Pimms Add On and/or any Parking Pass Add On;
  • For VIP Tickets: you shall be entitled to a refund of the face value of a top price General Ticket (as applicable to the curtailed performance) but no refund shall be given in respect of the hospitality element of the VIP Ticket.
  • Where any curtailed Concert is rescheduled (in whole or in part), the provisions of Clause 3 of these Refund Terms shall apply.

6. If any of these Refund Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction in which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that term and the remaining terms and conditions shall survive and continue to be binding and enforceable.

7. You are solely responsible for any travel and accommodation arrangements for any Concert. PWR (or its affiliates, contractors, servants or agents) shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of any Concert and you hereby waive all rights of whatsoever nature against PWR and/or HRP, and each of their respective employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of any Concert, save as expressly set out in these Refund Terms and subject always to clause 1 of the ‘Miscellaneous’ section of the Entry Conditions.

8. The Organiser expressly reserves the right to change and/or amend these Refund Terms from time to time.

VIP TICKET TERMS

1. These VIP Ticket Terms relate to hospitality tickets and packages sold by Organiser to Ticket Holders. In addition to being subject to the General Terms, Entry Conditions and Refund Terms, all hospitality howsoever purchased shall be subject to these VIP Ticket Terms and the terms included in the confirmation email. In the event of a conflict between the General Terms, Entry Conditions or Refund Terms and these VIP Ticket Terms, these VIP Ticket Terms shall prevail. In the event of conflict between the confirmation email and these VIP Ticket Terms, the confirmation email shall prevail.

2. All invoices for hospitality tickets and packages must be paid within 30 days of the confirmation of the booking. Full payment must be made before tickets or Event information will be sent and there is no admittance to the Event (or any Concert) without tickets.

3. If you wish to cancel your hospitality booking for any reason, no refund shall be given. If you wish to cancel your hospitality booking, Organiser may in its sole discretion and subject to availability, offer you the opportunity to transfer your booking to another Concert and should you accept, a 20% transfer fee of the original booking price shall be applicable.

4. By howsoever purchasing a VIP Ticket and/or attending a Concert using a VIP Ticket, the visitor agrees to observe these VIP Ticket Terms (in addition to the Entry Conditions and Refund Terms (as applicable)) and such other terms as are drawn to the attention of visitors by the Organiser and those as detailed on the VIP Ticket.

5. Any food and/or drink served as part of The Kings’ Dining Experience or Queen’s Garden Experience and any other hospitality experience may contain nuts, egg, milk and other allergens. If guests have an intolerance or allergy to ingredients on the menu, please notify the Organiser reasonably in advance and Organiser will do its best to accommodate requests. For any requests on the day that have not been notified in advance, the Organiser will use reasonable endeavours to accommodate the relevant request(s), but this may not be possible.

6. Tables in The Kings’ Dining Experience seat up to 10 guests. Smaller groups will be asked to share a table unless otherwise arranged with and agreed by Organiser in its sole discretion.

7. Only those persons aged 13 or above may attend a Concert using a VIP Ticket.

8. Alcohol will not be served to anyone aged under 18, and guests may be asked to provide proof of age at any point during their visit.

9. The price of The Kings’ Dining Experience, Queen’s Garden Experience and any other hospitality experience varies, subject to artist and evening.

10. The State Apartments for The Kings’ Dining Experience may change, without prior notice.

11. Latecomers may not receive some element of The Kings’ Dining Experience, the Queen’s Garden Experience or any other hospitality experience.

12. The Palace State Apartments must be vacated 10 minutes prior to the relevant Concert time.

13. Please note that given the nature, age and status of the Venue, access to some of the State Apartments is limited. It is necessary to contact Organiser regarding facilities available for wheelchair users, when accessing these Apartments.

14. The Venue’s buildings and interiors are historically important. Venue conservation rules will be in place and the holder of the VIP Ticket will be subject to such rules, including but not limited to:

  • No stilettos with a heel smaller than a 5p piece;
  • Red wine, dark beers and coffee etc. may only be served to seated dinner guests;
  • No leaning on security ropes;
  • Smoking and the use of electronic cigarettes inside the Palace is strictly forbidden; and
  • Drinks are not permitted outside the designated apartment and cannot be taken from one apartment to another.

 

CORKAGE PASS TERMS

1. All orders may include an optional Corkage Pass Add On, which will allow the Event Ticket holder to bring their own bottle of champagne or bottle of wine into the Gardens. Please note no other alcohol will be permitted, including but not limited to canned cocktails, beer, cider or bottled spirits.

2. If an Event Ticket holder selects a Corkage Pass Add On, the Event Ticket holder will be issued with a voucher. For the avoidance of doubt, a Corkage Pass Add On does not include admittance to a Concert. All persons must also hold a valid Event Ticket.

3. The Corkage Pass Add On enables the bearer to bring in a reasonable amount of champagne or wine based on your party size. The number of bottles admitted per party will be at the discretion of the Organiser and will be limited to 1 bottle per person.

4. The pass does not apply to bottled water or soft drinks, which may be brought in free of charge to the Gardens only.

5. The Corkage Pass Add On does not permit drinks to be taken into the Palace for the Concert – it applies to the Gardens only for the pre-Concert experience.

6. Event Ticket holders will be asked to present their Corkage Pass Add On on arrival and bag searches will be in operation.

7. A Corkage Pass Add On can be added to the Event Ticket holder’s booking at a later date or will be available to purchase on arrival at the relevant Concert.

8. Any bottle opening equipment such as corkscrews will only be permitted in the Gardens and must be checked into the picnic cloakroom during any relevant performance (bag checks will be in operation).

PICNIC TERMS

1. If an Event Ticket holder selects a Picnic Add On, the Event Ticket holder will be issued with a voucher for a picnic (“Picnic”) (the particular type as selected by the Event Ticket holder) (“Picnic Voucher”). For the avoidance of doubt, a Picnic Add On does not include admittance to the relevant Concert. All persons must also hold a valid Event Ticket.

2. Dishes in the Picnic(s) may contain nuts, egg, milk and other allergens. If visitors are unsure of the dish suitability for different dietary requirements, please contact info@britishfinefoods.com and they will be happy to advise.

3. It is the responsibility of the holder of the Picnic Voucher to check the Picnic Voucher, as mistakes cannot always be rectified, and the Organiser shall not be responsible for any lost or stolen Picnic Vouchers.

4. All sales of Picnic Add Ons are final and the Organiser shall not be liable for any loss whatsoever suffered by a holder of a Picnic Voucher, including consequential losses. No refunds, cancellations or exchanges are available after a Picnic Add On has been purchased, save as set out herein.

5. Picnic Vouchers cannot be resold, exchanged, or transferred. To do so or to alter or deface any Picnic Voucher will render it void. Any unlawful reselling of the Picnic Voucher (or attempting to do so) is prohibited and may result in cancellation of the Picnic Voucher without any refund or compensation and/or the holder of the Picnic Voucher being refused entry or removed from the Event (including any Concert).

6. The Event (including each Concert) is an outdoor event and each Picnic must be consumed in the Gardens – please be prepared and dress accordingly for the weather, as occasionally, inclement weather can disrupt an open-air event.

7. A Picnic cannot be taken inside the Palace or Auditorium. There is a complimentary ‘left picnic cloakroom’ in which belongings can be left, before entering the Palace/Auditorium. Picnics and other belongings can also be left on the lawns of the East Front Gardens, however, all items left on the lawns or within the ‘left picnic cloakroom’ are done so solely at the owner’s own risk and the Organiser shall not be held responsible or accountable for any loss or damage suffered by any visitors.

 

PERGOLA TERMS

1. There are three Fountain-side Pergola ticket options; the Pergola Add On, Platter Add On and the Pimms Add On. If an Event Ticket holder selects a Pergola Add On, Platter Add On or Pimms Add On, the Event Ticket holder shall have use on the relevant date of a pre-erected waterside pergola situated in the Gardens (“Pergola”) which they can enjoy before and after the relevant Concert. For the avoidance of doubt, the purchase of a Pergola Add On, Platter Add On or Pimms Add On, in each case does not include admittance to the relevant Concert. All persons must also hold a valid Event Ticket.

2. By selecting a Pergola Add On, Platter Add On or Pimms Add On, the Event Ticket holder shall have use of the Pergola, in each case, from 6pm – 11pm (on the relevant date), a table with six chairs and waiting staff to assist the visitor and their guests.

3. The Pergola Add On, does not include any food or drink.

4. The platter option includes three sharing platters (serving two per platter) and two bottles of wine (the “Platter Add On”). This must be consumed in the Gardens only.

5. The Pimm’s option includes 3.5 litres of Pimm’s (the “Pimms Add On”). This must be consumed in the Gardens only.

6. Visitors cannot watch a Concert from the Pergola, as this takes place in the Auditorium.

7. Use of each Pergola shall be subject always to any rules and conditions which may be notified to Event Ticket holders from time to time.

 

PARKING PASS ADD ON TERMS

1. All Concert goers will be required to purchase a Parking Pass Add On if they wish to park at the Event (including any Concert).

2. Parking passes are priced as follows:

  • £15.90 (including booking fee) in advance. Advance car parking passes are available online up until 12 noon on the date of the relevant Concert, subject to availability; or
  • £20.00 on the gate, subject to availability.